As the Senior Vice President for Retail Consumer Technology at Citibank, I'm responsible for overseeing the implementation and delivery of crucial products that enable the bank to achieve maximum value while adhering to regulatory, risk, performance, and vulnerability standards, and utilizing cutting-edge management techniques. I take pride in achieving an 80% growth in CRS domain for every product launch. With two decades of experience in designing, architecting, and building products for the telecom, financial, and defense industries, I have a passion for building diverse teams and optimizing technology for greater efficiency. Additionally, I'm deeply committed to advocating for women in technology and women's leadership.

As a technology leader, I excel in finding solutions out of ambiguity and orchestrating large, complex business projects and resources to achieve organizational objectives. I lead collaborative development and operations teams to deliver industry-leading business solutions, identify strategic project opportunities, develop cases to identify problems, recommend solutions, and articulate risks. I prioritize end-user demands by analyzing business needs and weighing user requirements versus time and resources to build campaigns across the environment to highlight competitive differentiation, elevate market reputation, and generate leads. I facilitate communication on project scope, deliverables, and milestones with development teams, end-users, and stakeholders, make data-informed decisions using key metrics to measure progress and implement cloud infrastructure strategies.

I am an industry-recognized speaker on Global Consumer Technology Platform and Panelist for the GCT Women's Conference, TPM Friday Virtual Learning Series, TPM Community of Practice and New Hire Orientation Programs, and TPM Hiring Events. I have accomplished several notable achievements, including delivering NGA architecture to migrate 33 partners of Citi Retail Services serving 78M customers, enabling the Wayfair adoption to Citi during Covid, delivering the end-to-end solution on time and creating $5M in sales during the holiday season, December 2020, and integrating the Equifax Identity solution for oil partners, Shell and Exxon, for credit applications, to save ~2 mins per application and provide overall growth of 35% on ROI.

Fun Fact: I enjoy the thrill of driving a stick shift (manual gear), and while my husband and son are completely revamping the BMW E39 M5 in our home garage, I am a helping hand with the project. In addition to my love for cars, I'm also a proud dance mom to my 11-year-old daughter who is part of a prestigious ballet company.

Join Erum's session 'Generative AI: A Technical Deep Dive' on May 30.